Uber drivers say they've been getting 2 different prices for the same trip

Uber says a technical glitch caused some drivers to receive lower payout offers for trips they had already accepted through its Trip Radar feature. The issue, which surfaced in recent weeks, prompted complaints from drivers who noticed that identical routes were being re-offered at reduced rates.

Trip Radar, introduced about four years ago, allows multiple drivers to view and claim ride requests simultaneously, often as they are wrapping up another trip. Because several drivers can attempt to accept the same ride, it’s common for a request to disappear if someone else claims it first. However, some drivers reported receiving a follow-up offer for the same trip — with the same pickup and drop-off points — but at a lower fare.

Screenshots shared on social media showed examples where an initial offer of around $12 dropped to about $11, and in another case from roughly $11.45 to $8.84. While the differences may appear small, drivers argue that repeated discrepancies can significantly affect their overall earnings, especially amid broader concerns about declining gig pay.

In response to complaints on X, Uber’s Chief Product Officer Sachin Kansal described the experience as “not fair or acceptable” and said the discrepancies were not deliberate. He attributed the issue to a bug that could occur when a rider canceled and quickly re-requested the same trip, triggering a repriced offer.

An Uber spokesperson confirmed that the company has begun rolling out fixes designed to prevent nearly identical trips from being repriced for the same driver. The company added that it is continuing to monitor fare offers closely.

Driver advocates note that even minor fare differences can add up across millions of rides, underscoring how small technical issues can have outsized financial impacts in the gig economy.